PRODUCT INFO
Wear Parts
When you purchase professional drywall finishing tools, it is important to know that common wear parts are readily available to ensure your tools are run optimally for their entire operating life.
At LEVEL5, we maintain a large inventory of wear parts for all models of our drywall taping and finishing tools, including:
- Automatic taper cutting blades
- Flat box and corner finisher blades, shoes, etc.
- Gaskets & o-rings
- Plungers
- Springs
- Wheels & bearings
- Screws
- and much more...
These components are available separately or in convenient logical kits for tool maintenance or rebuilds. Perhaps most importantly, these components and kits are available at a reasonable price!
FAST FREE SHIPPING
ACROSS THE CONTINENTAL USA
LEVEL5 will cover the standard shipping costs for all orders over $50 across the continental USA.
Orders delivered throughout the continental USA will be shipped via UPS or FEDEX Ground. Delivery times vary between 2 to 5 business days depending on where you are located in relation to our headquarters in Kansas City, KS.
The "Continental United States" refers to the 48 contiguous states and the District of Columbia, but excludes Alaska, Hawaii, Puerto Rico or the other U.S. territories and military posts.
Want faster shipping? Call us at 800.227.7713 . For orders received before 10am Central Time, we can ship overnight to most regions in the USA.
OTHER REGIONS
LEVEL5 Tools ships worldwide!
For Alaska, Hawaii, Puerto Rico, other U.S. territories and military posts, as well as international locations, call us at 800.227.7713 (USA and Canada) or 913.608.8530 for an accurate quote including shipping. English y español.
To quote your order, we will need the following details:
- First and Last Name
- EXACT Shipping Address
- Mobile Number
- Email Address
- A list of the tools you wish to purchase
Please note that your order will be transacted in US dollars and your credit card company or bank will perform the conversion to your native currency on your behalf.
METHOD OF SHIPMENT
All merchandise destined for outside the continental US will be shipped via air or ocean. Rates and delivery times for international parcel shipment will vary based on carrier, delivery method, and speed of shipment required. You are responsible for the freight charges and all invoices are prepaid before shipment.
DUTIES & CUSTOMS
Your country may charge additional fees in the form of duties, border clearing costs, taxes, etc. that would be in addition to the quote we are providing you. It is your responsibility to understand what these additional costs might be. Your country may hold your order at the border until you have paid them these additional fees. WE HIGHLY RECOMMEND you contact an international shipping broker in your country who can assist you with understanding any additional costs associated with importing your tools and can make the importation easy for you by handling the logistics and paperwork on your behalf.
THE LEVEL5 30-DAY, “NO-HASSLE” POLICY
We believe it is important that you have some time to evaluate the design, quality, fit and finish of your LEVEL5 tools before fully committing to their use. Therefore, if you aren't 100% satisfied, you have a period of 30 days from purchase to return any UNUSED tools you've purchased directly from LEVEL5 Tools LLC.
Once your tools have been received in good order at our facility, you will receive your choice of a credit or refund of the original price. Please note that refunds must be applied against the same credit card you used to make the original purchase.
You will be responsible for any return shipping expenses. We recommend you insure your shipment with your shipping agent (FEDEX, UPS, USPS, etc.), as you are responsible for any damage to the tools during the return shipment. To assist with offsetting these return shipping costs, LEVEL5 will provide you with a one-time use coupon code for our website equal to the return shipping amount (a copy of the shipping receipt is required).
TERMS & CONDITIONS
If you wish to return your LEVEL5 tools within the 30-day evaluation period:
- The tools must be returned in the original packaging, including any internal bags, foam inserts, internal boxes, and/or shipping boxes - to ensure the tools are protected during delivery back to our facility.
- The tools must be unused and undamaged, so they can be resold as new, in order to receive a full refund of the purchase price.
- UNUSED TOOLS - Any unused tools received that are damaged in any way so that they cannot be resold as new will need to be refurbished. This requires us to charge you a 25% restocking fee.
- USED TOOLS - Any used tools received will need to be cleaned of joint compound, refurbished and sold at a discount. We will charge you a 50% restocking fee OR return the used tools back to you if preferred. You will be responsible for paying any corresponding shipping charges if you wish to have the tools returned.
- Any tools that are received damaged and cannot be refurbished and resold will discarded and will not qualify for a refund. You will have the option to have the tool(s) returned to you, but you will be responsible for paying any corresponding shipping charges
If you have any questions regarding this return policy, please reach out to us toll-free at 866.562.4229 (local: 913.608.8530).
