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Shipping & Returns
Congratulations! Within a few days, you will be enjoying your new products from LEVEL5 Tools. Here’s some information on how your order will make its way from our facility to your doorstep, and how you can keep track of it while it's on its way.

Orders within the Continental United States

If you live in the continental United States, LEVEL5 Tools will cover the shipping costs if you spend $50 or more!

LEVEL5 ships tools worldwide! To get a quote that includes accurate shipping for your region, call 800.227.7713 (USA and Canada) or +1 316.444.3119. English y Eespañol.

‍All US-address destined orders will be shipped via our choice of UPS Ground or FEDEX Ground, unless otherwise requested. Delivery times vary between 1 to 5 business days. The "Continental United States" refers to the 48 contiguous states and the District of Columbia, but excludes Alaska, Hawaii, Puerto Rico or the other U.S. territories and military posts.

Method of Shipment

All merchandise destined for outside the Continental US will be shipped the best way via air or ocean. Rates and delivery times for international parcel shipment will vary. The customer is responsible for the freight charges and all invoices are repaid before shipment.

Duties & Customs

Your order may be subject to import duties, taxes, broker fees, and customs processing fees. If this is the case, your order will arrive with a customs invoice either attached to the merchandise. These charges are your responsibility. Level 5 is unable to estimate the levies charged on international shipments

Order Tracking

We’re as excited as you are to get your order in your hands. There are a few different ways to keep track of the status of your order.

Order History

Login to your LEVEL5 Tools account to check the status of your order from processing to shipping. Order history will also show you if any items have been shipped separately in the case of a multiple item order where an item was not in stock and could not be shipped with the rest of your order. You will only be charged shipping one time for split orders.

Email Updates

When your order status changes an email will be automatically sent to you. You can make sure this information reaches you in a timely manner by double-checking that you have entered your email address correctly at the time of order placement.

Shipment Tracking

When your tools ship, your account will be updated to show the shipper’s tracking number associated with your order.

For orders shipped by FEDEX or UPS, you can easily keep an eye on your merchandise by visiting www.fedex.com or www.ups.com and entering the tracking number that we provide you via email.

Partial Shipments & Back Orders

On occasion, we may have to ship a partial order on a multiple item order where one product may not be in stock or may have to be custom manufactured to your specifications. You will be able to view all partial shipments in the Order History section of your profile.

If you receive a shipment and believe an item is missing, please call us at toll-free at 866-562-4229 (local: 913-631-0804) Monday through Friday between 8am and 4pm Central Standard Time so that we may help track down your order without delay.

Merchandise Returns

The LEVEL5 30-Day, No-Hassle Return Policy

We believe it is important that you have some time to evaluate the design, quality, fit and finish of your LEVEL5 tools before fully committing to their use.  Therefore if you aren’t 100% satisfied, you have a period of 30 days from purchase to return any unused tools you’ve purchased directly from LEVEL5 Tools LLC., either through our website or through one of our sales representatives.

Once your tools have been received in good order at our facility, you will receive your choice of a credit or refund of the original price.  Please note that refunds must be applied against the same credit card you used to make the original purchase.

You will be responsible for any return shipping expenses.  However, to assist with offsetting these costs, LEVEL5 will provide you with a one-time use coupon code for our website equal to the return shipping amount (a copy of the shipping receipt is required).

Terms & Conditions

If you wish to return your LEVEL5 tools within the 30-day evaluation period:

  • The tools must be unused so they can be resold as new;
  • The tools must be returned in the original packaging, including any internal bags, foam inserts, internal boxes, and/or shipping boxes -  to ensure the tool(s) are protected during delivery back to our facility.
  • Any unused tools received that cannot be resold as new will need to be refurbished or discarded.  This requires us to charge you a 25% restocking fee. 
  • Any tools received that have been used will be charged a 50% restocking fee OR returned back to you if preferred.  You will be responsible for paying any corresponding shipping charges.

If you have to return an item to LEVEL5 Tools, please email us (info@level5tools.com) or contact us during business hours at 866-562-4229 (local: 913-631-0804) Monday through Friday between 8am and 4pm Central Standard Time.

Automatic taping & finishing toolsSkimming Blades & AccessoriesHand ToolsL5 MerchCustomer Support

Direct Sales

800.227.7713

Customer Support

866.562.4229

Email

info@level5tools.com
You can also visit our stores on:
728 Southwest Blvd. Kansas City, KS, United States 66103
Terms & Conditions
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Privacy Policy
© 2020 LEVEL5 TOOLS, LLC. ALL RIGHTS RESERVED

Shipping & DElivery

Orders within the Continental United States

If you live in the continental United States, LEVEL5 Tools will cover the shipping costs if you spend $50 or more!

‍All US-address destined orders will be shipped via our choice of UPS Ground or FEDEX Ground, unless otherwise requested. Delivery times vary between 1 to 5 business days. The "Continental United States" refers to the 48 contiguous states and the District of Columbia, but excludes Alaska, Hawaii, Puerto Rico or the other U.S. territories and military posts.

Method of Shipment

All merchandise destined for outside the Continental US will be shipped the best way via air or ocean. Rates and delivery times for international parcel shipment will vary. The customer is responsible for the freight charges and all invoices are repaid before shipment.

Duties & Customs

Your order may be subject to import duties, taxes, broker fees, and customs processing fees. If this is the case, your order will arrive with a customs invoice either attached to the merchandise. These charges are your responsibility. Level 5 is unable to estimate the levies charged on international shipments

TERMS & CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Level 5 Tools, LLC. The collective work includes works that are licensed to Level 5 Tools, LLC. Copyright 2003, Level 5 Tools, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Level 5 Tools, LLC or purchasing Level 5 Tools, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Level 5 Tools, LLC or to purchase Level 5 Tools, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Level 5 Tools, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

Unless otherwise specified, All trademarks, service marks and trade names of Level 5 Tools, LLC used in the site are trademarks or registered trademarks of Level 5 Tools, LLC.

‍Warranty Disclaimer

‍This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Level 5 Tools, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Level 5 Tools, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Level 5 Tools, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

‍Limitation of Liability

‍Level 5 Tools, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Level 5 Tools, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

‍Typographical Errors

‍In the event that a Level 5 Tools, LLC product is mistakenly listed at an incorrect price, Level 5 Tools, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Level 5 Tools, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Level 5 Tools, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

‍Termination

‍These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Level 5 Tools, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

‍Notice

‍Level 5 Tools, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Level 5 Tools, LLC.

‍Miscellaneous

‍Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Level 5 Tools, LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Level 5 Tools, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Level 5 Tools, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Level 5 Tools, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

‍Use of Website

‍Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Level 5 Tools, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

‍Participation Disclaimer

‍Level 5 Tools, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Level 5 Tools, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Level 5 Tools, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Level 5 Tools, LLC in its sole discretion.

‍Indemnification

‍You agree to indemnify, defend, and hold harmless Level 5 Tools, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

‍Third-Party Links

‍In an attempt to provide increased value to our visitors, Level 5 Tools, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Level 5 Tools, LLC, Level 5 Tools, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Level 5 Tools, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Level 5 Tools, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

PRIVACY POLICY

We collect personal information from you when you register via any form on this site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

What Personal Information Do We Collect?

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we also use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do We Use Cookies?" section below for information about cookies and how we use them.

You may also visit our site anonymously. However through tools such as Google Analytics, we collect and aggregate anonymous traffic information when you visit this website to help us understand and improve the shopping experience for future viewers. The anonymous traffic information we collect may include your IP address and the various pages you view during your visit(s).

How Do We Use Your Information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf our website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How Can You Opt-Out, Remove or Modify Your Information?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and "members-only" content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do We Use Cookies?

LEVEL5 Tools may use cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we may use cookies to help us remember and process the items in your shopping cart. Cookies are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We may also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do We Disclose Your Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include LEVEL5 Tools, LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How Can You Opt-Out, Remove or Modify Your Information?

To opt-out of your e-mail subscriptions, please use the "unsubscribe" link at the bottom of every email we send you and follow the instructions provided. Please note that due to email production schedules, there is a chance you could receive an email already scheduled for delivery.

To delete all of your online account information from our customer relationship database, please call our sales number at 410.929.7850 and your contact record will be permanently deleted. Please note that we may maintain information about an individual sales transaction in order to service that particular transaction in the future and for record keeping.

EMAIL DATA PRIVACY

LEVEL5 Tools may collect user email data via website interactions or through our VIP Club email sign up form(s). LEVEL5 Tools reserves the right to use this user email data to communicate sales & promotional opportunities at any time. User email data will not be redistributed or sold to any third parties and will be used solely for the purposes of LEVEL5 Tools sales & customer communication. By submitting your email address via our website VIP Club sign up form(s), you are joining the LEVEL5 VIP Club. As a VIP Club member, you will be automatically entered into monthly tool giveaways & receive exclusive offers by email directly from LEVEL5 Tools, LLC. You can unsubscribe at any time either through the link found in our email footer or by emailing info@level5tools.com using the subject like 'EMAIL UNSUBSCRIBE REQUEST'.

SMS/TEXT MESSAGE PRIVACY

LEVEL5 Tools may request SMS user data for integration into our SMS VIP Club or SMS contact list(s). SMS messages will only be sent out to users who have specifically and intentionally opted into our SMS VIP Club or who have explicitly opted in to receive informational and promotional opportunities from LEVEL5 Tools. LEVEL5 Tools reserves the right to use this user phone/SMS data to communicate sales & promotional opportunities at any time. User phone/SMS data will not be redistributed or sold to any third parties and will be used solely for the purposes of LEVEL5 Tools sales & customer communication. By signing up via text, you agree to receive sales and marketing messages from LEVEL5 Tools. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe from our SMS VIP Club at any time by texting 'STOP' to 77222.

Third Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to Your Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on March 7, 2020.

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By viewing and/or engaging with this website, you consent to LEVEL5 Tools' Privacy Policy, as outlined above.

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