Congratulations! Within a few days, you will be enjoying your new products from LEVEL5 Tools. Here’s some information on how your order will make its way from our facility to your doorstep, and how you can keep track of it while it's on its way.
If you live in the continental United States, LEVEL5 Tools will cover the shipping costs if you spend $150 or more!
All US-address destined orders will be shipped via our choice of UPS Ground or FEDEX Ground, unless otherwise requested. Delivery times vary between 1 to 5 business days. The "Continental United States" refers to the 48 contiguous states and the District of Columbia, but excludes Alaska, Hawaii, Puerto Rico or the other U.S. territories and military posts.
All merchandise destined for outside the Continental US will be shipped the best way via air or ocean. Rates and delivery times for international parcel shipment will vary. The customer is responsible for the freight charges and all invoices are repaid before shipment.
Your order may be subject to import duties, taxes, broker fees, and customs processing fees. If this is the case, your order will arrive with a customs invoice either attached to the merchandise. These charges are your responsibility. Level 5 is unable to estimate the levies charged on international shipments
We’re as excited as you are to get your order in your hands. There are a few different ways to keep track of the status of your order.
Login to your LEVEL5 Tools account to check the status of your order from processing to shipping. Order history will also show you if any items have been shipped separately in the case of a multiple item order where an item was not in stock and could not be shipped with the rest of your order. You will only be charged shipping one time for split orders.
When your order status changes an email will be automatically sent to you. You can make sure this information reaches you in a timely manner by double-checking that you have entered your email address correctly at the time of order placement.
When your tools ship, your account will be updated to show the shipper’s tracking number associated with your order.
For orders shipped by FEDEX or UPS, you can easily keep an eye on your merchandise by visiting www.fedex.com or www.ups.com and entering the tracking number that we provide you via email.
On occasion, we may have to ship a partial order on a multiple item order where one product may not be in stock or may have to be custom manufactured to your specifications. You will be able to view all partial shipments in the Order History section of your profile.
If you receive a shipment and believe an item is missing, please call us at toll-free at 866-562-4229 (local: 913-631-0804) Monday through Friday between 8am and 4pm Central Standard Time so that we may help track down your order without delay.
If you have to return an item to LEVEL5 Tools, please email us (firstname.lastname@example.org) or contact us during business hours at 866-562-4229 (local: 913-631-0804) Monday through Friday between 8am and 4pm Central Standard Time.