Returns & Exchanges

Our goal is your complete satisfaction and we will do what we can to make it right.

Below are our standard processes for returns and exchanges. However, if you would prefer to discuss your issue with one of our Level 5 Tools team members, please call us at toll free at 866-562-4229 (local: 913-631-0804 Monday through Friday between 8am and 4pm Central Standard Time.

Purchases from Level 5 Tools Direct

If you are not completely satisfied with your purchase at Level 5 Tools you may exchange your purchase within the first 15 days from your date of purchase provided the product is unused and still in the original package. The customer will be responsible for the cost of return shipping.

Refunds will be at the discretion of Level 5 Tools solely and will only apply to unused items that are in the original package.

  • Items returned with a Level 5 Tools receipt within 15 days of the date of purchase will be refunded at the original purchase price and in the original payment method.
  • Items returned without a Level 5 Tools receipt within 15 days of the date of purchase will be processed as an exchange/credit.

Important! All online purchases returned must be accompanied by a completed Return Merchandise Authorization ("RMA") Form. If you have to return an item to Level 5 Tools, please include the RMA Form for efficient processing and hassle-free service. If you require assistance in completing the RMA form please call us at toll free at 866-562-4229 (local: 913-631-0804) Monday through Friday between 8am and 4pm Central Standard Time.

You may also use our online repair system to log in any needed repairs or maintenance, warranty or non-warranty.

Shipping Charges on Returns

The cost of shipping your product back to Level 5 Tools is non-refundable. Exceptions may be made at the discretion of Level 5 Tools if you purchased direct from Level 5 Tools and an error occurred on our part in the original shipment of your order (for example, you received the incorrect item). However, shipping the replacement item back to you will be at the expense of Level 5 Tools.

Discount Code

If you purchased from Level 5 Tools and you are returning your product because it is defective, we will also provide you with a 10% discount code that you can apply to your next purchase with Level 5 Tools to assist in offsetting any shipping costs incurred.

Product Warranty

Level 5 Tools offers a Limited 5-Year Warranty. All Warranty details, including how to make a claim, may be accessed on our Product Warranty page.

Level 5 Tools RMA Form

You may complete the Return Merchandise Authorization ("RMA") Form or request assistance to complete if needed.